Client Care and Regulatory Information

MGI Legal operates under a consultancy agreement with Setfords Solicitors, a firm authorised and regulated by the Solicitors Regulation Authority (SRA No. 622970).

At MGI Legal, we are committed to providing the highest standard of service to all our clients. If, for any reason, you are dissatisfied with the service you have received, please let us know as soon as possible so that we can address your concerns promptly.

Complaints

All complaints are handled in accordance with the Setfords Solicitors complaints procedure. Full details of the procedure, including how to raise a concern and what to expect, are available on the Setfords website.

If you remain dissatisfied after following the procedure, you may be entitled to refer your complaint to the Legal Ombudsman:

Website: www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk
Phone: 0300 555 0333